Cenitex help desk software

The softwaredefined data centre enables cenitex to easily expand into the cloud and service its public sector customers quickly with a. View sukhbir s handas profile on linkedin, the worlds largest professional community. The shared services agency brought it forward following what cenitex ceo michael vanderheide has. Thousands use hesk help desk software daily to track, organize and resolve customer. The ombudsmans damning report into cenitex comes after months of investigation. Cenitex embarks on an endtoend it infrastructure refresh youtube. Cenitex expects to complete by the end of the year its most ambitious technology overhaul.

Cenitex polls customers fortnightly to gather their feedback, improve customer response and support technical and service analysts. Help desk software solutions vary in functionality, pricing and underlying technology. Contact agilent s partner companies to help provide you the best solutions possible hardware and software. Cenitex can help you easily manage base functionality such as onboardoffboarding of staff, and the management of access to data and resources for all your staff. Over the past year, the customer satisfaction rating averaged 89. Michael nguyen business development analyst cenitex. Cenitex was established by the government of the state of victoria, australia, to centralise ict support to state government departments and agencies. A surprisingly simple, userfriendly and free help desk software with integrated knowledgebase.

Cenitex on track to complete program fortify by end of year. Victorias cenitex launches secure cloud service for state govt. Cenitex staff were also deployed to provide ict support at the headquarters for the victorian governments response, the integrated emergency coordination centre iecc, located at 8 nicholson. Hey, we get it and we make it easy for you to manage it. Salary information comes from 4 data points collected directly from employees, users, and past and present job advertisements on indeed in the past 36 months. Sukhbir s handa it support analyst at cenitex melbourne, australia information technology and services. Number of customer contacts to service desk doesnt include dhhs which are tracked by a nonintegrated system. Cenitex technical support specialist salaries in australia. Cenitex chooses vmware to help drive new digital foundation. Responsible for the operational performance of a service desk team to deliver cenitex service desk slas.

Cenitex combined two government ict service providersthe ict shared. Vic government invites private sector to replace cenitex cio. The victorian governments central it support agency cenitex will shift to an endtoend vmware hybrid cloud. Software asset management service integration cloud automation service desk as a service, project management. I guess, i started from scratch again at the service desk and kind of worked my way up from there. Helpdesk is a ticketing system for teams of any size. Choose the help desk software company thats right for you. Victorian shared services provider cenitex has unveiled a new offering based on. Software defined data centre sddc, software defined network sdn. Common to all customer service level agreements slas is the ability to answer and resolve customer service requests and reported faults quickly.

Vic government invites private sector to replace cenitex. Cenitex is implementing a vmware solution that extends technology all the way from the softwaredefined data centre to applications and services that support. Cenitex goes allin with vmware cloud strategy cloud software. I provide first level support and ensure incidents and service requests are captured, investigated and resolved with appropriate and timely information being delivered to the customer. We can also help with your identity management when you want to start leveraging cloud services. Sukhbir s handa it support analyst at cenitex melbourne, australia 105 connections. Victorias cenitex launches secure cloud service for state govt agencies. Valley center usd 262 powered by kayako help desk software.

Weve created this buyers guide to assist potential purchasers in determining which help desk software best fits their needs. Managing sla by using client management software service now snow technical support analyst broadband specialist. Service desk analyst salaries in greater melbourne area. Salary information comes from 91 data points collected directly from employees, users, and past and present job advertisements on indeed in the past 36 months. It business systems service desk analyst toll group. Our beginning a new model for shared ict services is born on july 16, 2008 cenitex was officially gazetted as the newest victorian government state owned enterprise with the. Cenitex, an australian ict services agency, needed to modernize its. The cenitex service centre supports customers with standard and premium service levels. Sukhbir s handa it support analyst cenitex linkedin.